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The Quality Improvement Paradigm (QIP) at VNJ Systems aims at the building a continually
improving organization bases on its evolving goals and an assessment of its status relative
to that goals. The approach uses internal assessments against the organizations own goals
and status and such techniques as Goal / Questions / Metrics (GQM), Model building and
qualitative and quantitative analysis to improve the product through the Process.
The six fundamental steps of the QIP are….......
• Characterize the Project and its Environment
• Set the Goals
• Choose the appropriate processes
• Execute the processes
• Analyze the data
• Package the experience for reuse
Basic to this approach is the need to learn across multiple project development.
The Total Quality Management Philosophy at VNJ Systems aims at long-term success
by linking quality with customer satisfaction. Despite variation in its implementation,
there are four key common elements of our TQM System:
Customer Focus: The objective is to achieve total customer satisfaction.
Customer Focus includes studying customers' wants and needs, gathering customer
requirements and measuring and managing customer satisfaction.
Process Improvement: The objective is to reduce process variations and
to achieve continuous process improvement. Through process improvement,
product quality will be enhanced.
Quality: The objective is to create a company - wide quality
culture. Focus areas include Leadership, management commitment, employee
empowerment and other social, psychological and human factors.
Measurement and Analysis: The objective is to drive continuous improvement
in all quality parameters by the goal-oriented measurement system.
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